Refund policy

Return and Refund Policy

Due to the edible nature of our products, Wow Candy Creations cannot accept returns or exchanges for change of mind once an order has been dispatched.

Damaged, Defective, or Incorrect Items: Under Australian Consumer Law, you are entitled to a replacement or refund if your order arrives damaged, defective, or incorrect.

If your order arrives damaged during transit or has any issues:

1. Please inspect your delivery upon arrival and contact us at hello@wowcandycreations.com within 48 hours of receiving your package.

2. Provide your order number and clear photos showing:

   • The damaged product(s)

   • The condition of the outer shipping box and packaging materials

Once we receive your photos, we will review the details and arrange a replacement or issue a refund to your original payment method. Approved refunds are typically processed within 5 to 7 business days.