Shipping policy
Shipping Policy
Processing & Order Preparation
All orders are processed and prepared within 1 to 3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout:
- Standard Post: Estimated 3 to 5 business days once dispatched.
- Express Post: Estimated 1 to 2 business days once dispatched.
Delivery times are estimates provided by shipping carriers and are not guaranteed.
Warm Weather & Perishable Goods
Chocolates and confectionery items are sensitive to high temperatures during transport. While we package all products securely to protect against heat and damage, we strongly recommend:
- Selecting Express Post during warmer weather.
- Ensuring someone is available at the delivery address to receive the parcel so it is not left unattended in direct sunlight or outdoors.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking details typically update within 24 hours of dispatch.
Damaged or Lost Packages in Transit
If your package arrives damaged or is lost by the delivery carrier, please inspect your delivery upon arrival and contact us within 48 hours at hello@wowcandycreations.com. Please retain all packaging materials and damaged goods, and provide clear photos of both the damaged product and outer packaging so we can arrange a resolution for you and lodge a claim with the delivery carrier.